Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of delivery. We will issue a refund or replacement based on your preference, provided the item is returned in its original condition and packaging.
Incorrect Product: If you receive an incorrect product, please contact us within 14 days of delivery. We will arrange a refund or replacement at no additional cost to you.
Change of Mind: We do not offer refunds for change-of-mind purchases or for products that have been used or opened. However, we may accept returns on a case-by-case basis at our discretion. In such cases, the customer will be responsible for the return shipping cost.
Late and Missing Refund Policy
Refund Timeframe: Refunds are processed within 7–10 business days of receiving the returned product. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.
Missing Refund: If you have not received your refund within the expected timeframe, please contact us at support@humairastore.com. We will investigate and resolve the issue promptly.
Exchange Policy
Exchange Eligibility: We offer exchanges for products that are damaged, defective, or incorrect. To be eligible, items must be returned in their original packaging and condition.
Exchange Process: To initiate an exchange, please contact us within 14 days of delivery. Estimate delivery time for the exchange is 5 – 7 business days. We will provide instructions on how to return the product and issue an exchange at no additional cost.
Delivery Policy
Delivery Timeframe: Estimated delivery times are provided during checkout. Delivery duration may vary based on location, shipping provider, and product availability. Generally:
Within-state deliveries: 2–4 business days
Out-of-state deliveries: 5–7 business days
Delivery Fees: We offer free delivery on all orders above a certain value. Orders below the threshold may incur standard shipping charges, which will be displayed during checkout.
Return Policy
Return Eligibility: Returns are accepted for products that are damaged, defective, or incorrect. To qualify, the product must be unused and returned in its original condition and packaging.
Return Window: Customers must initiate the return process within 14 days of delivery.
Return Shipping Cost:
For damaged, defective, or incorrect items: Return shipping is free.
For other approved returns (e.g., change of mind): The customer is responsible for return shipping costs.
Return Process: To initiate a return, please contact us at support@humairastore.com with your order number and reason for return. We will guide you through the return process and arrange a refund or exchange as applicable.
